IMPROVING THE ECO-TOURISM EXPERIENCE WITH GUIDING SERVICES AND CHSE

Hermawan, Hary (2022) IMPROVING THE ECO-TOURISM EXPERIENCE WITH GUIDING SERVICES AND CHSE. Other thesis, Sekolah Tinggi Pariwisata AMPTA.

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Abstract

Tour guides are other people who most often interact with tourists while travelling in an ecotourism destination. Therefore, the service activities provided by the guide are considered entirely instrumental in shaping the tourist experience. In this Covid-19 pandemic condition, the implementation of the CHSE Health protocol is also considered very important in supporting the creation of a quality tourist experience. This article presents a discussion regarding the influence of CHSE guidance services and protocols on the tourist experience in the Nglanggeran Ancient Volcano Ecotourism Area. The method used is a quantitative inferential method using the Partial Least Square (PLS) approach. The results show that the guidance service has a positive effect on creating the tourist experience. However, the CHSE health protocol implementation has not been proven to affect the tourist experience.

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