Items where Author is "Arwinda, Yuliastri"

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Thesis

Arwinda, Yuliastri (2023) Analisis Proses Penanganan Komplain dan Dampaknya Terhadap Kepuasan Tamu di Grand Tjokro Hotel Yogyakarta. Bachelor thesis, Sekolah Tinggi Pariwisata AMPTA Yogyakarta.

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